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My experiences with HDFC #1

While I can write a long post on my experiences with HDFC, let me just mention a couple of interesting ones today:

    Internet banking seems to be down for the last couple of hours at least. This is what they have to say:

“ Banking Account related features on NetBanking are temporarily unavailable. Please try again shortly. Credit Card Enquiry, Demat and Debit Card details would continue to be available. We regret the inconvenience caused.”


These outages are happening too often at HDFC. And last time (a few weeks ago)  the system was ‘temporarily’ unavailable for over 48 hours. Wow!

A couple of years ago I came to know that I have become a ‘Classic’ customer and I have been appointed a personal banker to help me with any issues and also assist me with some of the privileged facilities. I’ve had various horrible incidents ever since I got into the privileged banking services. The personal banker changes every other month. Anyways, this is what happened today:

  • I get a call from the personal-banker number:
  • “Good morning Mr. Amit Sharma, this is Neetu calling from HDFC, your personal banker.”
  • Of course with the changing bankers I don’t remember their names now. However what a personalized service!  My personal banker personalized my names as well!
  • ” Good morning, I am Amit Srivastava and not Amit Sharma”. “Alright sir, I will update my records”. What the hell??
  • ” Sir I just wanted to check if you are facing any issues with your HDFC deemat account?”
  • ” I do not have any deemat account with HDFC, and I DO NOT need any personal banker. Please downgrade my account. I was happy with the standard account”.

Do these banks ever wonder what impact a poor customer service can have? It is better not to have customer service than to have a horrible one.

I am sure I will face more such funny personalized banking services from HDFC. I will share them here for sure.

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Amit Srivastava
 

Click Here to Leave a Comment Below 5 comments
Arpit Patni - October 5, 2010

Haha…feel a strong urge to inform Richa abt ur ‘personal banker’ Neetu.
Even i had equally had experience wid HSBC. They kept on adding Credit Card renewal fee on my HSBC card, smthing which got expired two years back and they never issued a new one. Even funny, they were ok to reverse my renewal fee but not with all the late payment fees which they levied on this renewal fee.

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Amit Srivastava - October 5, 2010

@Arpit: Haha..Good that she already knows ;-)…I thought HSBC was better! Anyways since it is the ‘world’s local bank’ they’re behaving like the local banks here 🙂

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LAKSHMI - September 29, 2011

Dear Sir,

Since morning HDFC is not available. It shows “We apologise for Inconvenience. Please try again later”.
Please do the needful.

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Sri - November 30, 2011

Ooopsss. If it is condition of you then what about me?? Recently I was picked by the HDFC as Personal Banker. Not joined yet.

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Lavanya Sethi - February 9, 2013

I want to file a complaint against some members of HDFC :
Mr. Hari OM (Manager),
Mr. Deepak,
Ms Priyanka.

These people are very arrogant and not helpful at all. I request them to settle the bill amount but the response is too bad and they even don’t have the correct address of my home. After providing the correct address they again putting someone else address.
Now they are even not ready to speak in proper manner and not sending any executive to collect the amount.
Ms Priyanka said to me that why dont you send your friend in their branch? I dont understand these type of conversation.
And i dont know what the hell she is talking about.
So many different peoples are calling me from HDFC from their personal contact number.
I have even filed a complaint against them on their site as well as here, http://www.consumercourt.in/banking/76422-hdfc-bank-credit-card-customer-care.html at Consumer Court site but so far no action has been taken on this case.I hope i will get the proper solution of my complaint very soon.

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